Refund Policy

At AISAN UNION TRADING INC, we take pride in crafting high-quality Handmade Cowhide Mini Bag Model Decorations and want you to be fully satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds, ensuring a transparent and fair process for all customers. By placing an order on our website https://ihcoi.com/, you agree to comply with the guidelines below.

1. Eligibility for Returns & Refunds

To qualify for a return, exchange, or refund, your order must meet the following criteria:
  • Timeframe: You must initiate the return request within 30 calendar days of the delivery date of your mini bag model. Requests submitted after this period will not be accepted.
  • Product Condition: The Handmade Cowhide Mini Bag Model must be in its original, unused condition—no signs of wear, damage, or modification (e.g., no scratches on simulated hardware, no stains on leather, no removed tags/packaging).
  • Original Packaging: The product must be returned in its original packaging (e.g., dust bag, shipping box) to prevent damage during transit.
  • Proof of Purchase: You must provide a valid order number (found in your order confirmation email) or a copy of your receipt when initiating the return.

2. Non-Eligible Items

The following items are not eligible for returns, exchanges, or refunds due to their nature or condition:
  • Custom or personalized mini bag models (if applicable, as noted on the product page).
  • Items that show signs of use, damage, or alteration (e.g., leather patina from handling, bent straps, missing hardware).
  • Items returned without original packaging or proof of purchase.
  • Gift cards (if offered on https://ihcoi.com/—gift cards are non-refundable and non-transferable).

3. How to Initiate a Return

To start a return for your Handmade Cowhide Mini Bag Model, follow these steps:
  1. Submit a Return Request: Contact our customer support team via email at service@ihcoi.com with the subject line “Return Request – [Your Order Number].” Include:
    • Your full name and shipping address.
    • Order number and delivery date.
    • Reason for return (e.g., “product arrived damaged,” “change of mind,” “size/color mismatch”).
    • Clear photos of the product (including packaging) if the issue is damage or defect.
  2. Await Approval: Our team will review your request within 1–2 business days and send a confirmation email with:
    • A Return Merchandise Authorization (RMA) number (required for processing—write this on the outside of your shipping box).
    • Instructions for shipping the item back to our warehouse (address: AISAN UNION TRADING INC, 10555 TURTLEWOOD CT UNIT 1603, HOUSTON, TX 77072, United States).
  3. Ship the Item: Pack the mini bag model securely in its original packaging, attach the RMA number to the box, and ship it via a trackable carrier (e.g., USPS, FedEx). You are responsible for return shipping costs unless the return is due to a defect, damage, or error on our part (e.g., wrong product sent).

4. Refund Processing

Once we receive and inspect your returned Handmade Cowhide Mini Bag Model (please allow 5–7 business days for inspection after delivery to our warehouse), we will process your refund as follows:
  • Inspection Confirmation: If the product meets eligibility criteria, we will send an email confirming approval of your refund.
  • Refund Method: Refunds will be issued to the original payment method used for the order (e.g., credit card, PayPal).
  • Processing Time: Refund processing typically takes 3–5 business days (depending on your payment provider), but may take up to 10 business days for the funds to appear in your account.
  • Deductions (If Applicable): We will not deduct any fees from your refund unless the product is returned in non-original condition (in which case a 20% restocking fee may apply, or the return may be rejected).

5. Exchanges

If you prefer to exchange your Handmade Cowhide Mini Bag Model for a different color, style, or quantity (subject to availability), follow the same return initiation process (Section 3) and note “Exchange Request” in your email. Once we receive and approve your returned item:
  • We will notify you when the exchange item is available and ship it to you at no additional shipping cost (for standard shipping within the U.S.).
  • If the exchange item has a higher price than the original, you will be invoiced for the difference; if it has a lower price, we will refund the difference to your original payment method.

6. Damaged, Defective, or Incorrect Items

If your Handmade Cowhide Mini Bag Model arrives:
  • Damaged in Transit: Contact us within 48 hours of delivery with photos of the damaged product and packaging, plus your order number. We will arrange for a free replacement or full refund (including return shipping costs, if we request the item be sent back).
  • Defective (Manufacturing Issue): If the product has a defect (e.g., loose stitching, faulty hardware) that is not due to use, notify us within 30 days of delivery. We will provide a free replacement, full refund, or repair (at our discretion) with no shipping costs for you.
  • Incorrect Item: If we sent the wrong color, style, or quantity, contact us immediately. We will ship the correct item for free and cover the cost of returning the incorrect product.

7. International Orders

For international customers (outside the U.S.) returning Handmade Cowhide Mini Bag Models:
  • You are responsible for all return shipping costs, customs fees, and duties (these will not be refunded).
  • We recommend using a trackable shipping service and declaring the item as “Returned Merchandise” to avoid additional customs charges.
  • Refund processing follows the same timeline as U.S. orders, but may be delayed by international shipping and customs procedures.

8. Contact Us for Return Questions

If you have questions about this Refund Policy, need help with a return, or have concerns about your order, please contact our customer support team:
  • Email: service@ihcoi.com
  • Mail: AISAN UNION TRADING INC, 10555 TURTLEWOOD CT UNIT 1603, HOUSTON, TX 77072, United States
  • Website: Submit an inquiry via the “Contact Us” page on https://ihcoi.com/
We aim to resolve all return-related issues promptly and fairly—thank you for choosing AISAN UNION TRADING INC and our handcrafted mini bag models.