Shipping Policy
At AISAN UNION TRADING INC, we aim to deliver your Handmade Cowhide Mini Bag Model Decorations (10cm × 7cm × 3cm, premium cowhide leather) in a timely, secure manner while keeping you informed every step of the way. This Shipping Policy outlines our shipping methods, fees, delivery timelines, and procedures for addressing shipping-related issues. By placing an order on our website https://ihcoi.com/, you agree to the terms below.
1. Shipping Coverage & Restrictions
We offer shipping to most countries and regions worldwide (excluding locations restricted by U.S. export laws, international trade sanctions, or shipping carrier policies). Before placing an order, please confirm that your shipping address is in an eligible region:
- For restricted locations (e.g., certain remote areas, countries under sanctions), we will notify you via email within 1–2 business days of order placement to cancel the order and issue a full refund.
- P.O. boxes, APO/FPO addresses, and military bases are eligible for shipping (we use carriers that support these addresses), but delivery times may be extended by 2–3 business days.
2. Order Processing Time
Before your Handmade Cowhide Mini Bag Model ships, we need time to process, inspect, and package your order:
- Standard Processing: 1–2 business days (Monday–Friday, excluding U.S. federal holidays like Thanksgiving, Christmas, and New Year’s Day). This includes verifying payment, checking product quality (e.g., ensuring leather stitching is intact, simulated hardware is secure), and preparing custom packaging (each mini bag comes with a protective dust bag).
- Peak Season Delays: During high-demand periods (e.g., Black Friday, Christmas, or new product launches), processing time may extend to 3–4 business days. We will post updates about extended processing times on the homepage of https://ihcoi.com/ and notify affected customers via email.
You will receive an order confirmation email immediately after placing your order, and a separate shipping confirmation email (with a tracking number) once your package leaves our warehouse in Houston, TX.
3. Shipping Methods, Fees & Delivery Timelines
We partner with trusted carriers (e.g., USPS, FedEx, DHL) to offer flexible shipping options. Shipping fees and delivery times are calculated at checkout based on your shipping address, package weight (our mini bag models weigh ~150g, so most orders qualify for lightweight shipping rates), and selected method:
Note: All delivery times are estimates and do not include customs processing time for international orders (see Section 4). Shipping fees are subject to change without notice, but the fee quoted at checkout will be honored for your order.
4. International Shipping: Customs, Duties & Taxes
For customers outside the United States, please be aware of the following:
- Customs Clearance: Your package may be inspected by your country’s customs authority, which can add 1–3 business days to delivery time. We include a commercial invoice with every international order (listing the product as “Handmade Cowhide Mini Bag Model, Decorative Item” and its declared value) to facilitate smooth clearance.
- Duties & Taxes: You are solely responsible for any customs duties, import taxes, or fees imposed by your country. These charges are not included in your order total or shipping fee—your local customs office will contact you to collect payment before delivering your package.
- Prohibited Items: Some countries restrict the import of leather goods (e.g., due to animal product regulations). Before ordering, check your local customs website to confirm that cowhide leather items are allowed. If your package is seized by customs due to non-compliance with local laws, we cannot issue a refund or replacement.
5. Tracking Your Package
Once your order ships, you can track its progress using the tracking number provided in your shipping confirmation email:
- U.S. Domestic Orders: Click the tracking link in your email to view updates on USPS/FedEx/DHL’s website (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
- International Orders: For standard international shipping, tracking may only show updates until the package leaves the U.S. For expedited/express shipping, tracking will show full visibility (including customs clearance status and local delivery updates).
If your tracking information has not updated within 3 business days of receiving the shipping confirmation email, contact our customer support team at service@ihcoi.com with your order number and tracking number—we will escalate the issue with the carrier.
6. Address Accuracy & Changes
To avoid delivery delays or lost packages, please double-check your shipping address before placing your order. We cannot modify addresses after your package has shipped, but we can assist with address changes before shipping (i.e., within 1 business day of order placement):
- To change your address, email us at service@ihcoi.com with the subject line “Address Change – [Your Order Number]” and include your full name, original address, and updated address.
- If you provide an incomplete or incorrect address (e.g., missing apartment number, wrong zip code) and the package is returned to us, you will be responsible for paying a re-shipping fee (equal to the original shipping fee) to send the package to the correct address. If you choose not to re-ship, we will issue a refund minus the original shipping fee.
7. Shipping Issues: Lost, Damaged, or Undelivered Packages
We take extra care to package your Handmade Cowhide Mini Bag Model (each is wrapped in bubble wrap and placed in a rigid shipping box to prevent damage), but issues may occasionally arise. Here’s how we resolve them:
7.1 Lost Packages
A package is considered “lost” if:
- U.S. Domestic: Tracking shows “In Transit” but no updates for 7 business days, or “Delivery Attempted” but not delivered within 3 business days.
- International: Tracking shows “In Transit” but no updates for 14 business days, or customs clearance is pending for more than 5 business days.
To resolve a lost package:
- Contact us at service@ihcoi.com with your order number and tracking information.
- We will file a claim with the shipping carrier (this takes 2–3 business days for U.S. orders, 5–7 days for international orders).
- Once the carrier confirms the package is lost, we will either:
- Send a free replacement of your Handmade Cowhide Mini Bag Model (with expedited shipping at no extra cost), or
- Issue a full refund (including shipping fees) to your original payment method.
7.2 Damaged Packages
If your mini bag model arrives damaged (e.g., leather is torn, simulated hardware is broken, packaging is crushed), please:
- Take clear photos of the damaged product, its packaging, and the shipping label (these are required for the carrier claim).
- Email the photos and your order number to service@ihcoi.com within 48 hours of delivery.
- We will review your claim within 1 business day and offer:
- A free replacement (we will cover the cost of returning the damaged item, if requested), or
- A full refund (no need to return the damaged item—we may ask you to dispose of it to avoid shipping waste).
7.3 Undelivered Packages (Marked as “Delivered”)
If tracking shows your package was “Delivered” but you have not received it:
- Check common delivery locations first: with neighbors, building management, or secure drop-off spots (e.g., mailrooms, porch boxes). Carriers often leave packages in hidden areas to prevent theft.
- Contact the carrier directly (using the tracking number) to ask for proof of delivery (e.g., a photo of the package at your address).
- If you still cannot find the package, email us at service@ihcoi.com within 7 days of the “Delivered” status—we will work with the carrier to investigate and, if necessary, send a replacement or issue a refund.
8. Contact Us for Shipping Questions
If you have questions about this Shipping Policy, your order’s status, or need help with a shipping issue, reach out to our customer support team:
- Email: service@ihcoi.com (we respond to shipping inquiries within 12 business hours)
- Mail: AISAN UNION TRADING INC, 10555 TURTLEWOOD CT UNIT 1603, HOUSTON, TX 77072, United States
- Website: Use the “Contact Us” form on https://ihcoi.com/ and select “Shipping Inquiry” as the subject to ensure a fast response.
We are committed to making sure your Handmade Cowhide Mini Bag Model arrives safely and on time—thank you for trusting AISAN UNION TRADING INC with your order!